{"id":3705,"date":"2026-06-10T16:42:35","date_gmt":"2026-06-10T16:42:35","guid":{"rendered":"https:\/\/mandmmedical.ca\/?page_id=3705"},"modified":"2026-06-24T18:56:06","modified_gmt":"2026-06-24T18:56:06","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/mandmmedical.ca\/?page_id=3705","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"\t\t
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Return & Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MandM Medical Supplies \u2014 Effective date June 10-2026<\/h2>

At MandM Medical Supplies, we are committed to providing fast, reliable, and transparent shipping to our customers across Canada. Please read this policy carefully before initiating a return.<\/p>

Return Window<\/h2>

Most Products may be returned within 7 days of the original purchase date. All approvals are determined on a case-by-case basis. A re-stocking fee applies. Personal Hygiene products are NOT refundable.<\/p>

Eligibility for a Return<\/h2>

To qualify for a return, all of the following conditions must be met:<\/p>

  • Item must be unopened, unused, and in its original packaging.<\/li>
  • Packaging must be in good condition \u2014 free from damage, markings, or signs of tampering.<\/li>
  • Product must include all original accessories, manuals, and components.<\/li>
  • Item must be in fully resalable condition.<\/li><\/ul>

    Non-Returnable Items<\/h2>

    Due to hygiene, safety, and manufacturer restrictions, the following items are considered final sale and are not eligible for return under any circumstances:<\/p>

    • Incontinence supplies<\/li>
    • Bathroom safety products<\/li>
    • Mobility scooters<\/li>
    • Ostomy supplies<\/li>
    • Wheelchairs and rollators<\/li>
    • Lift chairs<\/li>
    • Power wheelchairs<\/li>
    • Home hospital beds<\/li>
    • Mattresses, pillows, and bedding<\/li>
    • Cushions, braces, and cold therapy systems<\/li>
    • Special order or custom items<\/li>
    • Replacement parts<\/li><\/ul>

      Restocking Fee<\/h2>

      A 30% restocking fee will be applied to all approved returns.
      This fee will be deducted from your refund at the time of processing.<\/p>

      Return Shipping<\/h2>

      Standard Returns<\/strong> – The customer is responsible for all return shipping costs.<\/p>

      Defective\/Incorrect Items<\/strong> – If an item arrives damaged, defective, or incorrect, please contact us immediately. We will work with you to resolve the issue.<\/p>

      Refunds<\/h2>

      Refund Method<\/strong> – Refunds are issued to the original payment method used at purchase.<\/p>

      Processing Time<\/strong> – Typically processed within 5\u20137 business days after the returned item is received and inspected.<\/p>

      Restocking Deduction<\/strong> – The 30% restocking fee will be deducted from the refund amount prior to processing.<\/p>

      Contact Information<\/strong><\/h2>

      Email<\/strong> :\u00a0 info@mandmmedical.ca<\/p>

      Phone <\/strong>– Please refer to the website for current phone hours and availability.
      Tel:\u00a0647-346-4040
      Mon- Fri: 10:00 AM – 04:00 PM; Sat: 10:00 AM – 02:00 PM<\/p>

      This policy is subject to change without notice. We recommend reviewing it prior to each purchase.<\/strong><\/em><\/p>

      By using\u00a0<\/span>mandmmedical.ca, you consent to the terms outlined in this Return & Refund Policy.<\/span><\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Return & Refund Policy MandM Medical Supplies \u2014 Effective date June 10-2026 At MandM Medical Supplies, we are committed to providing fast, reliable, and transparent shipping to our customers across Canada. Please read this policy carefully before initiating a return. Return Window Most Products may be returned within 7 days of the original purchase date. 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